FAQ – If you have a question this page might help you out faster than an email

  • What does Custom Cans do? – Custom Cans make custom headphones for international DJs and fashionistas. We design and produce custom headphones, upgrades, mods and more. We believe you should not have to choose between looks and sound quality.
  • How long does a pair of headphones take to make and ship? – We can usually process, create, and ship a pair of headphones in two weeks. However, please allow us some extra time if need be, as we can get quite busy.
  • Where does Custom Cans ship to? – We ship worldwide! Just select your country at the checkout and we will get your order to you as soon as we can. Please note that orders delivered to EU countries (excluding the UK) may be subject to external VAT and import charges. If your country is not listed at the checkout, or have another issue send us an email at info@customcans.co.uk and we will sort you out.
  • Why did I not receive an order confirmation? – Your confirmation email may have ended up in a different email folder, please check your spam. If it is not anywhere, send us an email at info@customcans.co.uk and we will confirm your order for you.
  • Can I track my order? – If your order totals over £20 then there should be a tracking number in your confirmation email.
  • Can you fix my broken headphones? – You can send us your broken item with a note detailing the issue and a return address, we will do our best to fix it and then send it back to you.
  • Can I get a refund for an order? – Yes you can, head to ‘My Account’ at the top of the page and click on ‘Orders’. From there you can request a refund on an order and send your item back to us.
  • It’s been two weeks and I still haven’t received my order? – Please email us at info@customcans.co.uk and we will let you know where your order is at.
  • The colour I want isn’t listed as an option? – Use the custom option when selecting colour and send us an email with your order details and specified colour.
  • Can I get a Custom Cans gift card for someone? – Yes you can! On our web store you can search for gift card, or click this link to be taken there directly. Just select how much you want to give, enter the email you want the gift card sent to, and attach a message if you want. We will send a digital gift card with shop credit instantly usable at the checkout.

Still have a question? – Send us an email at info@customcans.co.uk and we’ll help as soon as we can.